Privacy Policy

WaveBus Pte Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data. By using our website or booking services (the “Service”), you agree to the practices described here.

1. Information We Collect

We may collect the following personal data:

• Personal details: name, contact number, email, billing address, emergency contact.
• Booking information: date, time, pickup/drop-off, passenger count, payment method.
• Business information: company name, department, billing details for corporate bookings.
• Device & usage data: IP address, browser type, app usage, and cookies.
• Special data: mobility requirements for accessibility needs, where provided.

2. How We Use Your Information

We process personal data for clear, lawful purposes: managing and confirming bookings; delivering transport safely and on time; customer support; secure payments and invoicing; service updates and reminders; improving our website and app; and compliance with Singapore law. We may anonymise and aggregate data for reporting without identifying you.

3. When We Share Your Data

We share information only when necessary: with trusted service providers (drivers, payment processors, IT support); with regulatory authorities where required by law; in emergencies to protect your safety; and during business transactions with appropriate safeguards. We do not sell your personal data.

4. Cookies & Tracking

Our website may use cookies and similar technologies to remember preferences, analyse traffic, and deliver relevant promotions. You can disable cookies in your browser, but some features may not function properly.

5. Your Rights

You have the right to access, correct, or update your data, withdraw marketing consent, and request deletion (subject to legal or operational requirements). To exercise these rights, contact support@wavebus.sg.

6. Data Security & Retention

We take reasonable technical and organisational measures to protect your data. Personal data is retained only as long as necessary for business, legal, or regulatory purposes, then securely deleted or anonymised.

7. Children’s Privacy

Our services are not intended for individuals under 18 without parental or guardian consent. If we learn a minor has provided data without consent, we will take steps to delete it.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in technology, law, or operations. Updates are posted on our website with the latest revision date.

9. Contact Us

WaveBus Singapore — 150 South Bridge Road, #05-01 Fook Hai Building, Singapore 058727. Email: hello@wavebus.sg