WaveBus Pte Ltd (“WaveBus”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services.

By using our website, mobile application, or booking services (collectively, the “Service”), you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of personal data:

• Personal Details: Name, contact number, email address, billing address, and emergency contact (if provided).

• Booking Information: Trip details such as date, time, pickup/drop-off points, passenger count, and payment method.

• Business Information: For corporate bookings — company name, department, and relevant billing details.

• Device & Usage Data: IP address, browser type, app usage statistics, and cookies to improve our Service.

• Special Data (if applicable): For accessibility needs, we may record relevant mobility requirements.

We do not collect unnecessary or sensitive data unless required to provide safe, reliable transport.

2. How We Use Your Information

WaveBus processes personal data only for clear and lawful purposes, including:

• To manage and confirm your bus booking.

• To deliver transport services safely and on time.

• To provide customer support and respond to enquiries.

• To process secure payments and issue invoices.

• To share updates, reminders, or service notifications.

• To improve our website, app, and overall customer experience.

• For compliance with Singapore laws and transport regulations.

We may also anonymise and aggregate data for reporting and business improvement, but this will not identify you personally.

3. When We Share Your Data

We respect your privacy and only share your information when necessary:

• With trusted service providers (e.g., drivers, payment processors, IT support).

• With regulatory authorities where required by law.

• In case of emergencies to protect your safety.

• During business transactions, such as mergers or acquisitions, with appropriate safeguards.

We do not sell your personal data to marketers or unrelated third parties.

4. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Remember your booking preferences.

• Analyse website traffic and improve functionality.

• Deliver relevant promotions.

You can disable cookies in your browser, but some features may not function properly.

5. Your Rights

As a WaveBus customer, you have the right to:

• Request access to the personal data we hold about you.

• Correct or update inaccurate information.

• Withdraw consent for marketing communications.

• Request deletion of your personal data, subject to legal or operational requirements.

To exercise these rights, please contact us at support@wavebus.sg.

6. Data Security & Retention

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Personal data is retained only as long as necessary for business, legal, or regulatory purposes. After that, it will be securely deleted or anonymised.

7. Children’s Privacy

Our services are not intended for individuals under 18 without parental or guardian consent. If we become aware that a minor has provided us with personal data without consent, we will take steps to delete it.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our business operations. Updates will be posted on our website with the latest revision date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to:

WaveBus Pte Ltd
10 Bukit Batok Crescent, #10-05
Singapore 658079
Email: support@wavebus.sg