Terms of Service

Welcome to WaveBus! These Terms of Service (“Terms”) govern your use of the WaveBus website, booking platform, and chartered transport services (the “Service”). By booking a ride, using our website, or engaging with our services, you agree to these Terms. Please read them carefully. If you do not agree, please discontinue use of the Service.

1. About Us

WaveBus Pte Ltd (“WaveBus”, “we”, “our”, or “us”) provides safe, reliable, and professional chartered bus services across Singapore. We serve businesses, schools, communities, event organisers, and private individuals by offering customised transport solutions, directly or with trusted third-party operators.

2. Eligibility & Responsibilities

By using the Service, you confirm that:

• You are at least 18 years old and legally capable of entering into contracts.
• The information you provide is accurate and up to date.
• You will not misuse the Service or make fraudulent bookings.
• You will comply with all applicable laws in Singapore.
• If booking for an organisation, you have authority to act for it.

3. Booking & Confirmation

Bookings are confirmed once WaveBus provides written confirmation (via email, platform, or invoice). All booking details must be accurate, and it is your responsibility to review and verify them before the journey date.

4. Payments & Cancellations

We accept bank transfers, credit/debit cards, PayNow, and other methods specified on our platform. Full payment or deposit must be made before the service date.

Cancellation terms:

• More than 72 hours before trip: full refund (minus admin fee, if applicable).
• 24–72 hours before trip: 50% refund.
• Less than 24 hours before trip: no refund.

5. Use of Services

To ensure safety and smooth operations, passengers agree to arrive on time, avoid smoking/alcohol/illegal substances onboard, not carry dangerous goods, respect drivers and other passengers, and not damage the vehicle. WaveBus may deny boarding or remove passengers who breach these rules without refund.

6. Vehicles & Availability

Vehicle type and capacity will match your booking, subject to availability. If a specific class is unavailable, we may provide an equivalent or upgraded option at no extra cost. All buses are regularly maintained, licensed, and driven by qualified drivers.

7. Delays & Service Limitations

While we strive for punctuality, external factors such as traffic, road closures, or weather may cause delays. We are not liable for indirect losses caused by such events but will make reasonable efforts to minimise disruptions.

8. Liability

WaveBus is responsible for providing safe, professional transport as agreed. We are not liable for loss of personal belongings, indirect financial losses, or circumstances outside our control. Passengers are responsible for their conduct and belongings during the journey.

9. Third-Party Operators

At times we may partner with approved third-party operators to meet demand. These operators are carefully vetted, and your use of their services is still governed by these Terms.

10. Changes & Modifications

We may update these Terms at any time. Changes are effective upon posting on our website. Continued use means you accept the updated Terms.

11. Privacy & Data Protection

Your use of the Service is also governed by our Privacy Policy. By booking with WaveBus, you consent to the collection and use of your data for service delivery, safety, and communication purposes.

12. Governing Law & Disputes

These Terms are governed by the laws of Singapore. Any disputes shall be resolved in the Singapore courts.

13. Termination

WaveBus may suspend or terminate access if you breach these Terms or misuse our platform. Termination does not remove your obligation to pay for completed or confirmed bookings.

14. Contact Us

WaveBus Singapore — 150 South Bridge Road, #05-01 Fook Hai Building, Singapore 058727. Email: hello@wavebus.sg